Frequently Asked Questions
Welcome to our FAQ page! Here, you'll find answers to some of the most common questions we receive. Whether you’re looking for information about our services, policies, or anything else we’re here to help you find the answers you need. If you can’t find what you’re looking for, feel free to reach out to us directly!
Are you available on weekends, holidays, or at night?
Yes! Seramax operates 24/7, including holidays and evenings, to fit your schedule.
Are you licensed and insured?
Yes, Seramax is fully licensed and insured, protecting your property and belongings during moves and junk removal.
Are your movers licensed and insured?
Yes. All Seramax staff are licensed, insured, and professionally trained to ensure safe handling of all items.
Are your movers trained professionals?
Absolutely. Our movers are experienced, trained, and licensed, following proper lifting and safety procedures.
Are your moving trucks fully equipped?
Yes, all trucks are fully equipped with tools, protective blankets, and straps to safely transport your belongings.
Are your services eco-friendly?
Whenever possible, we recycle or donate items to minimize environmental impact.
Are your staff background-checked?
Yes. All employees are background-checked, trained, and vetted for safety and reliability.
Are your staff background-checked?
Yes, all Seramax staff are vetted, licensed, and trained to ensure safe and professional service.
Can I book moving or junk removal on short notice?
Yes, depending on availability, we can accommodate same-day or next-day bookings.
Can I combine moving and junk removal services?
Yes. We can coordinate both services for a seamless experience and save you time.
Can I reschedule or cancel my appointment?
Yes, appointments can be rescheduled or canceled online or by phone, often on short notice.
Can I schedule recurring junk removal?
Yes, we offer scheduled junk removal services for businesses or homes that require regular cleanouts.
Can you combine moving and junk removal services?
Yes, we can coordinate both services to save time and provide a seamless experience.
Can you disassemble and reassemble furniture?
Yes, our movers can disassemble and reassemble furniture as part of the moving service.
Can you do same-day junk removal on Portage Avenue?
Yes, depending on availability, we can provide same-day junk removal along Portage Avenue in Winnipeg.
Can you do same-day junk removal on Portage Avenue?
Yes, depending on availability, we can provide same-day junk removal along Portage Avenue in Winnipeg.
Can you handle commercial junk removal?
Yes. Seramax removes junk from offices, retail spaces, and warehouses in Winnipeg.
Can you handle hoarder cleanouts on Henderson Highway?
Yes, we provide estate and hoarder cleanouts along Henderson Highway, managing heavy and cluttered spaces.
Can you handle specialty items like pianos?
Yes, we have the expertise and equipment to move specialty items safely. Please notify us in advance.
Can you handle stairs or difficult access locations?
Yes. Our team is trained to safely move items up and down stairs or through narrow spaces.
Can you help with estate or hoarder cleanouts?
Yes, we handle large-scale residential cleanouts, including estate and hoarder cleanouts, efficiently and respectfully.
Can you help with hoarder cleanouts on Henderson Highway?
Yes, we provide estate and hoarder cleanouts along Henderson Highway, managing heavy and cluttered spaces.
Can you help with moving items between floors without elevators in downtown condos?
Yes, we are trained to safely move items up and down stairs when elevators are unavailable.
Can you help with moving items between floors without elevators in downtown condos?
Yes, we are trained to safely move items up and down stairs when elevators aren’t available.
Can you help with packing fragile items?
While we don’t offer full packing services, we provide guidance and tips for safely packing fragile items.
Can you move fragile or valuable items?
Yes! We carefully handle fragile and valuable items using protective blankets, straps, and professional moving techniques.
Can you move fragile or valuable items?
Yes. Our team handles fragile and high-value items carefully with blankets, straps, and proper handling techniques.
Can you move furniture from downtown Winnipeg condos?
Yes, we handle condo moves in downtown Winnipeg, including high-rise apartments.
Can you move furniture from downtown Winnipeg condos?
Yes, we handle condo moves in downtown Winnipeg, including high-rise apartments.
Can you move furniture to River Heights?
Yes, we provide residential moving to River Heights with fully equipped trucks and trained movers.
Can you move homes in Fort Garry or River Heights?
Absolutely. We provide residential moving services in Fort Garry, River Heights, St. Vital, St. Boniface, and surrounding neighborhoods.
Can you move items between floors in buildings without elevators?
Yes, our team is trained to safely carry items up or down stairs when elevators aren’t available.
Can you move office equipment along Main Street?
Yes, we provide commercial moving services on Main Street, including desks, chairs, and office electronics.
Can you move office equipment along Main Street?
Yes, we provide commercial moving services on Main Street, including desks, chairs, and office electronics.
Can you move offices or commercial properties?
Yes, our team handles commercial relocations of offices, retail spaces, and other properties.
Can you move small apartments in West End?
Yes, we specialize in moving studio apartments and small homes in West End Winnipeg.
Can you move small apartments in West End?
Yes, we specialize in moving studio apartments and small homes in West End Winnipeg.
Can you provide references or reviews?
Yes, we have numerous client reviews and testimonials available on our website and social media.
Can you provide temporary storage during moves?
While we don’t provide storage directly, we can recommend trusted storage solutions if needed.
Can you remove construction debris from Osborne Street?
Absolutely. We safely remove renovation debris and construction waste from homes and businesses on Osborne Street.
Can you remove large appliances and furniture?
Yes, we safely remove large appliances, furniture, mattresses, and bulky items.
Can you remove yard waste from Fort Richmond?
Yes, we handle yard debris and unwanted outdoor items in Fort Richmond efficiently.
Do I need to pack everything before the movers arrive?
Items should be packed for efficiency, but we can assist with loading and organization if needed.
Do I need to pay a deposit?
Most services require payment upon completion, but deposits can be arranged if needed.
Do you charge extra for stairs or long carries?
Pricing may vary based on stairs, long carries, or difficult access, but all quotes are provided upfront.
Do you handle apartment or condo moves?
Yes, we specialize in residential moves for houses, apartments, and condos across Manitoba.
Do you handle apartment or condo moves?
Yes, we specialize in residential moves for houses, apartments, and condos across Manitoba.
Do you handle basement cleanouts in Charleswood?
Yes, we specialize in full basement cleanouts in Charleswood, including junk removal and heavy lifting.
Do you handle basement cleanouts in Charleswood?
Yes, we specialize in full basement cleanouts in Charleswood, including junk removal and heavy lifting.
Do you have a price match policy?
Yes! Seramax matches competitor pricing to ensure you get the best deal.
Do you offer 24/7 service in North Kildonan?
Yes, our team is available 24/7 in North Kildonan for moving and junk removal, including nights and weekends.
Do you offer commercial junk removal?
Yes, we provide commercial and residential junk removal in Winnipeg, including offices, retail spaces, and warehouses.
Do you offer customer support on weekends and holidays?
Yes, our support team is available 24/7, including holidays, to answer questions and help coordinate services.
Do you offer discounts for senior citizens or veterans?
Yes, we provide special discounts for seniors and veterans. Contact us for eligibility and details.
Do you offer discounts?
Yes. We offer senior, veteran, and bulk discounts for eligible customers.
Do you offer emergency junk removal?
Yes, we provide emergency junk removal in Winnipeg, available 24/7.
Do you offer emergency junk removal?
Yes, we provide emergency junk removal in Winnipeg, available 24/7.
Do you offer estate or hoarder cleanouts?
Yes. We specialize in estate cleanouts, hoarder cleanouts, and full-scale residential junk removal.
Do you offer junk removal for businesses on Kenaston Boulevard?
Yes, we provide commercial junk removal for offices, stores, and warehouses on Kenaston Boulevard.
Do you offer junk removal for businesses on Kenaston Boulevard?
Yes, we provide commercial junk removal for offices, stores, and warehouses on Kenaston Boulevard.
Do you offer moving services outside Manitoba?
Currently, our moving services are limited to Manitoba. Contact us for regional options.
Do you offer moving services to Fort Garry?
Yes, we provide residential and commercial moving services to Fort Garry and all surrounding neighborhoods in Manitoba.
Do you offer same-day moving services in Winnipeg South?
Yes, we can often provide same-day moving services in Winnipeg South, depending on truck availability.
Do you offer same-day moving services in Winnipeg South?
Yes, we can often provide same-day moving services in Winnipeg South, depending on truck availability.
Do you provide 24/7 services?
Yes. We offer 24/7 moving and junk removal services, including evenings, weekends, and holidays.
Do you provide guidance for packing fragile items?
Yes. We offer tips and advice for safely packing fragile belongings.
Do you provide insurance for moves?
Yes, all moves are insured, and additional coverage options are available for high-value items.
Do you provide junk removal in St. Boniface?
Yes, Seramax offers junk removal services throughout St. Boniface. We handle everything from furniture to appliances.
Do you provide junk removal in St. Boniface?
Yes, Seramax offers junk removal services throughout St. Boniface.
Do you provide junk removal on Corydon Avenue?
Yes, our team services Corydon Avenue for residential junk removal, including furniture, electronics, and clutter.
Do you provide junk removal on Corydon Avenue?
Yes, our team services Corydon Avenue for residential junk removal, including furniture, electronics, and clutter.
Do you provide moving and junk removal services in all weather?
Absolutely. Our team works in all weather conditions to ensure your move or junk removal is completed safely and on schedule.
Do you provide moving assistance for Elmwood residents?
Absolutely. Elmwood residents can book full-service moving including loading, transport, and unloading.
Do you provide same-day service in Winnipeg?
Yes, depending on availability, we can provide same-day junk removal in Winnipeg, including Portage Avenue and Henderson Highway.
Do you remove construction debris from Osborne Street?
Absolutely. We safely remove renovation debris and construction waste from homes and businesses on Osborne Street.
Do you remove construction debris?
Yes, we remove construction waste, renovation debris, and yard waste as part of our junk removal services.
Do you remove items from basements, attics, or garages?
Yes. We handle all hard-to-reach areas including basements, attics, garages, and backyards.
Do you remove large items or appliances?
Absolutely. We remove refrigerators, couches, washers, and other bulky items safely.
Do you remove old appliances in St. Vital?
Yes, we safely remove refrigerators, stoves, washers, and dryers in St. Vital.
Do you require deposits for services?
No upfront deposit is required for most services. Payment is collected upon completion, unless otherwise agreed.
Do you serve the Exchange District for junk removal?
Yes, Seramax offers junk removal in the Exchange District, from residential apartments to commercial spaces.
Do you service downtown condos?
Yes, we handle high-rise moves and apartment relocations in downtown Winnipeg.
How can I reschedule my appointment?
You can reschedule by calling our team or using our online portal. 24/7 scheduling is available to accommodate your needs.
How do I cancel a booking?
You can cancel via our online portal or by phone, ideally 24 hours before the scheduled service.
How do I get a quote for services?
You can request a quote online or by calling our team. We provide fast, transparent quotes for all moves and junk removal.
How do I prepare my home for junk removal?
Clear pathways, point out items to remove, and let our team handle the heavy lifting.
How do I prepare my home for junk removal?
Clear pathways and point out items. Our team does all heavy lifting and loading.
How do I schedule a move or junk removal?
You can call us, message us online, or book through our website for quick scheduling.
How do you dispose of junk?
We dispose of items responsibly, recycling or donating when possible, and safely removing all other waste.
How do you handle heavy or awkward items?
Our team uses proper lifting techniques and specialized equipment to safely move heavy, bulky, or awkward items.
How do you protect floors and walls during a move?
We use moving blankets, sliders, and careful handling to prevent damage to floors, walls, and doorways.
How do you protect my belongings during a move?
We use moving blankets, straps, and trucks fully equipped with protective gear to keep your items safe.
How early should I be ready on moving day?
Items should be packed and ready at the scheduled start time to ensure an efficient move.
How early should I be ready on moving day?
We recommend having your items packed and ready at the scheduled start time to ensure an efficient move.
How is pricing determined for moves and junk removal?
Pricing is based on volume, type of items, labor, and distance. Upfront quotes are provided with no hidden fees.
How is the cost of moving or junk removal calculated?
Pricing is based on volume, type of items, labor, and distance. We provide upfront quotes and honor our price match policy.
How long does a typical move take?
Small residential moves usually take 2–4 hours. Larger moves or commercial projects may take longer, depending on size and complexity.
How much does junk removal cost on Pembina Highway?
Pricing depends on volume and type of items. We provide upfront quotes for Pembina Highway addresses.
How much notice is required to schedule a move or junk removal?
We recommend booking at least 1–2 weeks in advance, but we can accommodate urgent same-day or next-day requests.
How soon can you provide a quote?
We provide fast, transparent quotes, usually within 24 hours, for moving or junk removal services.